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Law Educator, Esq.
Law Educator, Esq., Attorney
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Experience:  JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
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Israeli Laywer Does anyone know the law regarding hotel

Customer Question

Israeli Laywer Does anyone know the law regarding hotel bookings in Israel? There are clear laws for getting your money back when you return goods to a shop but what about a hotel booking? I had to have tests at Tel Hashomer hospital over two days so decided
to book into the Apropos hotel in the hospital grounds. When we got there saw the hotel was so sub standard that we decided we not going to stay there. In the room there was black gunk and rust on shower floor and wall with broken tiles. Filthy curtains with
holes and stains hanging off from the rails. Thick black grime all around the air vents. Filthy carpets and bed covering that stunk. Peeling paint on the walls. Chipped stained Formica furniture. Too too awful. Told desk we would not stay after seeing room
but they would not give us our money back. Explained we did not cancel nor did we not show up. We came to the hotel but it was sub standard and they still would not refund all our money. Receptionist would not let us speak to manager and got very rude, After
two days fighting with them they still refuse to put us in contact with manger. We went to another hotel nearby which was the same price and it was a lovely 5 star hotel (Kfar Habacabia.) What are my legal rights to get my money back if I turned up at the
hotel but saw it was sub standard? I took photos and even videoed the receptionist refusing to let me speak to the management. posting for a friend
Submitted: 1 year ago.
Category: Legal
Expert:  Maverick replied 1 year ago.

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ANSWER:

The applicable law would be as per any contract or booking terms and conditions that you may have had with the hotel. If there was a misrepresenation as to the quality of the place, you could make a false advertising or misrepresentation case against the hotel; but this will not likely be practical from a monetary standpoint. Probably a better option is to contact them and let them know if they will not voluntarily issue a refund, you will upload the video and the photos to consumer protection websites and to Youtube to make sure people are careful not to book there in the futute.

For example, see this link.

Customer: replied 1 year ago.
I will pass this on to my friend and let you know if this is enough or she may have other questions .
Madeleine
Expert:  Maverick replied 1 year ago.

okay, thanks Madeleine...will wait to hear back from you....

Customer: replied 1 year ago.
I really beleive that you are trying to help and your answer is a good idea ,BUT has not given us teh law in Israel .
I asked for a local lawyer and I gather you are NOT . I am still in the same situation as I was before I need to know the law pertailing to the country that I live in .................... Madeleine
Expert:  Maverick replied 1 year ago.

Okay, well I can opt out and see if another expert can assist you. Your deposit is still in tact and you need not do anything.

Expert:  Law Educator, Esq. replied 1 year ago.
Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.
I am a DIFFERENT CONTRIBUTOR.
Under Israel law, this is a breach of contract by the hotel, since they must provide a habitable room for the guest as part of the agreement contract. You need to start by calling to speak to management, but if that does not work, if they are a large chain you can contact the corporate office and if not your next step is filing a dispute with your credit card if you used the credit card. Your final recourse, you would have to sue the hotel for refund of your money, since they did not provide habitable accommodations for you to stay in as guaranteed by their contract with you.
You can sue in Israel for small claims without an attorney. See: https://lawinisrael.wordpress.com/2012/05/08/small-claims-in-israel-faq/
Also, you can file a complaint with the Israel Consumer Council to get them to try to resolve the matter without court: www.consumers.org.il/category/israel-consumer-council
Also, the ministry of tourism can many times assist in these complaints: http://www.goisrael.com/Tourism_Eng/Articles/Pages/Tourphone.aspx

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