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Law Educator, Esq.
Law Educator, Esq., Attorney
Category: Legal
Satisfied Customers: 113544
Experience:  JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
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I had a recent stay at the Crowne Plaza hotel in New

Customer Question

I had a recent stay at the Crowne Plaza hotel in New Orleans. I received an email confirmation from the hotel that had a total of $447.77 for four nights. When I checked out the bill total was $544.25 for an overcharge of $96.48. I was not aware of the total until I was given a receipt. This seems to me to be a violation of the bait and switch law. Am I right?
Submitted: 1 year ago.
Category: Legal
Expert:  Law Educator, Esq. replied 1 year ago.

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.

Unfortunately, no, if it stated on the email that the rate was an estimate, it is not bait and switch, you were told that it was an estimate and there could be a fluctuation. So you were not guaranteed the price or the total payment. You say it was a receipt, but it is not a receipt, it says on there it was an estimate and it made it clear that it was. So, I am afraid that they did not commit any violation in adjusting the payment since the email told you it could fluctuate and was only an estimate.