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Good morning. May I ask why you did not just call up and speak with a live person to cancel ? Also, do you know if the cancellation policy allows it to be done via email?
Thank you for the additional information. The terms and conditions of Expedia, when it comes to cancellation, are going to control. I completely understand that you emailed them in good faith but if their policy required you to call them up or fill out a form or do something other then send an email and it was not done, they do have a legal right to charge you the full amount, since the proper procedure was not followed. Moreover, when you sent the email, there was a burden placed on you to follow up and confirm it was even received and that the reservation was canceled, prior to the 3 day deadline. When you never heard anything back, you did need to contact them to make sure it was taken care of. Since they do not accept email, to cancel the a reservation and nothing was done, the room was held and reserved and not booked, so that money was lost. Had it been properly canceled, they could have sold it to someone else. You can dispute it with your credit card company but would have to show you properly canceled the room, according to the usage terms of the site. If you show them a copy of the email, it may not be enough to prevail and they will likely side with the site and process the charge. I know this is not ideal and what you want to hear but I have an obligation to be upfront and honest with you and the information I provide
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I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!