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Hello. My name is***** will be happy to answer your question.I am sorry to hear about this unfortunate situation.
Is this equipment covered by an existing written warranty?
Did you have an expert determine which part of the setup is malfunctioning?
Thank you for your follow up.
Do you have any documented losses as the result of this issue?
Generally, it would be difficult to pursue any legal action against any company, unless a neutral licensed credit card equipment company is able to determine actual reason for the failure to register a transaction and once determination is made as to the cause of the failure then it would be important to determine whether it is an equipment failure and if such equipment is covered by any type of warranty.
If it is an equipment failure and the equipment is covered by warranty and equipment manufacturer is refusing to honor any warranty repairs, then a lawsuit can be filed to enforce warranty.
If the issue is non-equipment related, then a legal action can be pursued against the merchant processing company for any documented losses due to their failure to process any valid transactions.
If the installer is at fault, then generally a legal action can be pursued against installer to force the installer to properly install equipment and for any documented losses.
I wish you the best of luck!
Please let me know if you have any related follow up questions?If not, please positively rate and accept my answer, so I can be compensated for my work.Thank you.
Please let me know if you have any related follow up questions?
If not, please positively rate and accept my answer, so I can be compensated for my work.