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I hope this message finds you well, present circumstances excluded. I am a licensed attorney with over a decade of litigation experience. It is a pleasure to assist you today with this issue.
Before we begin, it would benefit my attempts to assist you if I have a little more information.
Was there a warranty associated with this unit?
Has the warranty expired, and if so, did it expire prior to you complaining about its ineffectiveness?
What sort of issues are you having and is Pacific Aire attempting to blame something outside of their control as to the reason of non-performance?
I look forward to hearing back from you and working with you on this issue.