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Hello and thank you for contacting us. This is Dwayne B. and I’m an expert here and looking forward to assisting you today. If at any point any of my answers aren’t clear please don’t hesitate to ask for clarification. Also, I can only answer the questions you specifically ask and based on the facts that you give so please be sure that you ask the questions you want to ask and provide all necessary facts.
Unfortunately, there is no law that prevents them from requiring this although it is a ridiculous policy. You can file a complaint against them with the Texas Public Utilities Commission, the information for doing that is at https://www.puc.texas.gov/industry/water/utilities/utilities.aspx
The other thing is that this is allowed assuming it is a part of their rules. If it is not and is something they just apply sometimes then it would definitely be a good ground for a complaint to the PUC. Unfortunately, those complaints take a while to resolve so it doesn't offer any short term help for you.
Under those circumstances you may try contacting the PUC by telephone and see if they can help but I've never seen them do anything. You can also contact a local attorney and see if they can help. The problem is that most of your solutions take a while.
If your question has been answered then I'd offer my best wishes to you and ask that you please not forget to leave a Positive Rating so I receive credit for my work.
Of course, please feel free to ask any follow up questions in this thread.