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Kevin, absolutely. You need to first place them on legal notice of the issues by sending them a certified letter with a return receipt in which you tell them again of the issues, tell them this is official legal notice, and request that they inform you in writing of their decision to make these reasonable and legally required accommodations within 10 days of the post mark on the letter. Tell them if they do not contact you in that time frame, you will be forced to report them.
If they do not contact you with an affirmative answer to your liking that remedies the issues, then you need to contact the US Department of Justice in their ADA compliance office. Report the violations of your rights and others and request to file a formal complaint.
You can ulitmately potentially even file suit for damages based on these improprieties. The Justice Department can assert authority as well.
Let me know if you have any other questions.
Please also rate my answer positively.
Kevin, you have any other questions or comments? I want to make sure you are as comfortable as possible as you move forward with this issue. Best!
I appreciate it. If you don't mind, please rate my answer positively (4 or 5 stars on the rating system on your end) so that I can receive credit for my work.
Let me know if you need anything else.
Just checking with you to see if you had any additional questions. I want to make sure you are as comfortable as possible with this issue moving forward. Thanks