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Good morning. I certainly understand the situation and your concern. Their argument does have some merit but does not mean that they will succeed on the defense of the claim. I say this because they do have a duty to inspect the premises to see and make sure there are not any known, present or clear dangers, which could result in an accident or damage. Since the parking lot is under their control, they should examine it and make sure there are not issues like this and have a duty to maintain it. Just because they did not know about it ( as a result of it not happening before), does not mean they can simply avoid exercising duty care and making sure the parking lot is safe and there is nothing present which could cause damages. If you do sue and lose, they can ask the Judge to award them attorney fees, for having to defend this claim, so you do need to be aware of that. What you may want to do, is go back and take pictures, if you have not done so already and consult with a local attorney who may be willing to take the case on your behalf. This way, they can better assess it and if you do prevail, you could go after them for attorney fees as well.
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!