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What you probably want to do is contact UPS customer service and file a complaint about the local office and ask them to reinstate your service. Their contact information is at http://www.ups.com/content/us/en/contact/
You can also consider having a local attorney write them a letter advising the local office as well as corporate headquarters that their driver is not telling the truth and as a result you have now been inconvenienced. The lawyer will be able to put it into the correct language and explain exactly how serious this issue is since it involves you being able to get your groceries delivered.
As an aside, and not really any part of a legal question, there is a company called Schwan's which also does home deliveries and they have a lot of customers who find them more convenient than going to the grocery store. I believe many of their products are also individually frozen and their website is at http://www.schwans.com/ . They have trucks that some around and deliver regularly.