Let us handle one action at a time, because they are separate.
REQUESTS FOR REFUNDS
controls here. If the parties want a refund, they cannot get one unless the contract allows it. So citing the contract, the dance studio may simply say "sorry, but no." It DOES NOT HAVE to accommodate. It DOES NOT HAVE to refund. Period.
The only way a student can practically get a refund is if they file a suit, allege and prove breach of contract
and/or negligence or something akin to this, and get a judgment.
Otherwise - no.
A lot of people think they can simply charge back money whenever they want. Not so. In fact, the merchant account company does not care about the issue behind the charge back. All they care about is AUTHORIZED or UNAUTHORIZED charge. If authorized, it stays. If unauthorized, it may be voided.
The contract shows it being authorized. If a dispute comes, the dance studio wants to send a short and sweet response (timely) with a full copy of the contract with the no refunds clauses and signatures highlighted. The dispute should then be dropped by the merchant account company in vast majority of cases.
Finally, any complaints or reviews online that are FALSE - that go beyond opinion and into simply false accusations - may be the basis for a defamation
suit against the person making them. People seem to think that they can blackmail/bully businesses by false/fake/exaggerated online reviews and complaints. I call this bullying, and it is generally also civilly actionable under defamation.
I hope this helps and clarifies. Gentle Reminder: Use the SEND
button to keep chatting, or please rate
when finished. You may always ask follow ups at no charge after rating. Kindly rate my answer as one of the top three faces/stars
and then SUBMIT
, as this is how I get credit for my time with you. Rating my answer the bottom two faces/stars or failing to submit the rating does not give me credit and reflects poorly on me, even if my answer is correct
. I work very hard to formulate an informative and honest answer for you; please reciprocate my good faith.