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I am sorry to hear about this situation. If the creditor is non-responsive about providing a satisfied judgment record, then one files a MOTION with the court that granted the judgment originally, serves the Plaintiff, and holds a hearing. Upon learning and believing that the judgment is satisfied, the Court should sign an order reflecting this. If the Plaintiff does not show up, then this shall be done by default.
I am providing a sample form for this motion here
from General District Court
. Let me know if this is in another court.
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