I'm Doug, and I'm sorry to hear of the confusion. My goal is to provide you with excellent service today.
In Florida, to cancel a time share purchase contract
you must give written notice of your intent to cancel within 10 days of the date you signed the contract.
The correct way to inform the seller is to write a letter stating:
1. Your name, as stated on the contract.
2. The contract number.
3. The date of purchase.
These pieces of information must be included in your letter. As you are out of country, I would suggest that you sent the letter by FedEx overnight mail so you can be sure that it arrives both on time and that you have proof of the delivery.
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.
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I wish you and yours the best in 2015,