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LegalKnowledge
LegalKnowledge, Attorney
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Hi. I had comcast as an internet provider because they offered

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Hi. I had comcast as an internet provider because they offered a no contract service, now that i got transferred for work they are charging me fees for terminating the "contract" we had. When i called them to inquire about the said "contract" they told me it was a 'verbal contract' done over an automated system. I know i did not agree to anything verbally or written and when i asked them to provide me with the recording of the 'verbal contract' they declined and said they don't have it because it was done by a third party company. Don't they have to provide me with that if i'm disputing that it exists? They will not remove charges but they also will not prove that there is a verbal contract.
Hi! I will be the professional that will be helping you today. I look forward to providing you with information to help solve your problem.

Good afternoon. I certainly understand the situation and your concern. If this matter is sent to collection, you have a right to demand that they validate the debt/amount which they seek and that it is owed. Moreover, if they wanted to sue you, they would need to present evidence to show that you agreed to pay this termination fee. The mere allegation alone, is not likely enough for a court to find in their favor. While the no contact service allows you to cancel at any time, the question that remains is if they can prove and you agreed to pay a fee to terminate the service, which is separate then a contract that requires you to keep the service for a period of time ( i.e. 6-12 months). Even if this was done by a third party company, they will still need to obtain it and provide it, at some point, if they want to sue you to collect. At this point, you will want to start documenting all correspondence with them and provide everything in writing, so there is a record of it. You can ask them to provide you with proof to support their request that you pay this fee, which they claim/allege that you agreed to. If they can not, you should ask that they stay/halt any attempt to collect on the debt, under the Fair Debt Collection Practices Act. (FDCPA). You can find the PDF file here.

http://www.business.ftc.gov/documents/fair-debt-collection-practices-act

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