In 1989 my husband and I purchased a pre-need funeral plan for two. In 1999 we received a statement that the plan was paid in full.
On September 14, 2013, my husband died and I used the pre-need funeral plan previously purchased. The casket was did not meet the quality standard that was originally selected. I was informed that the casket was not available and had to be order. I was told not to worry the casket would be nice. Two days before the funeral I viewed the body but did not really look at the casket. On the day of the funeral, I notice the casket was very cheap looking. That was my fault for not demanding to see it.
The head maker was included in the pre-need planning. Now, It is a requirement that a granite slab be placed under the marker. I was told the head marker can not be installed without a granite slab. Can the "Grandfather Clause" be used in this situation.
After my husband's funeral, I was told that the funeral portion of the plan was for only one person and I needed to purchase a plan for myself. I provided the contract
showing services for two. After that, I was given several excuses, someone cancelled my portion of the plan but they could not say who or when because the computer crashed. I was told that I could get reimbursed for my portion of the money paid. Then I was told that when the computer is up and running they will give me more information. As of this day, I have not been given any information. However I have received 2 invitation to a pre-need seminar.
What actions should I take to get the funeral home to accept my pre-need contract for two.