Dear Customer, thank you for using our service. My name is XXXXX XXXXX I would like to assist you today.
I am very sorry to learn of this terrible treatment of your wife in this incident. Unfortunately, your ability to make a claim against the municipality itself is governed by the tort
claims act, meaning you must go through the pre-litigation
process you have described, and if your claim is denied, you are without recourse against the city.
The officer is still liable for her own conduct, and may be subject to a lawsuit directly against her (I would highly encourage you to find your own legal counsel before pursuing this course of litigation as the defenses and opportunities for representation
from the municipality by the individual officer create a complex area of litigation). I would recommend counsel that can more thoroughly review the earlier proceedings in your case and better understand why you were not permitted to pursue a claim under these circumstances.
However, you do not have any right or recourse regarding this officer's career, advancement, or other issues.
I do wish both you and your wife the very best in this matter, and I hope that you are each able to make a recovery following this traumatic incident.
I hope the above is helpful, if you have any questions please do not hesitate to let me know and I will follow up quickly.
Thank you for using our service, please do not forget to rate my answer when you are satisfied. I do wish you the best of luck in this matter.