Thank you for your question. I look forward to working with you to provide you the information you are seeking.
What happened there is you ran into a disgruntled and lazy government employee
who did not feel like doing their job (big surprise, isn't it?). What she said in the office is insignificant if you filed online and the application was never completed. You need to notify the attorney immediately about what happened and they will take up that issue with the supervisor once they get the benefits approved and the attorney will get the filing complete. Many of these workers overstep their bounds in the SSA and what the clerk taking in cases or applications tells someone is generally not what really happens because the woman you spoke to has nothing to do with approving or denying applications, she takes in information, that is all.
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This is NOT the practice of law nor is it legal advice to you, it is merely educational information for you to use to seek out a licensed attorney in your state to get actual legal advice from them. Please use sites such as http://www.martindale.com or http://www.lexmundi.com or http://www.hg.org to find a local attorney to get actual legal advice in all matters.