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Dear Customer, thank you for using our service. My name is XXXXX XXXXX I would like to assist you today.
The moving company is responsible for the damage due to their negligence (while it is understandable they may not wish to concede this at this point). This includes the actual cost of replacement for the objects, the cost of cleaning or repairing, and any incidential costs associated with these. Unfortunately, it does not include compensation for sentimental value to your belongings.
So, there's nothing we can do for the "trouble" they caused through their negligence?
You can recover for things such as the reasonable cost of locating and purchasing a replacement, etc. But unfortunately, there is no legal compensation for the pure sentimental value of something. (The difference is one of an objective vs. subjective pricing on the objects).
I understand, thanks.