Yes Hi....Back on July 12, 2013, my wife and I rented a vehicle from a 'major' car rental company for four days, during a trip to Los Angeles. We just recently, (August 31, 2013) received notification from the rental company, that the vehicle had been, not only damaged, but that the 'spare tire' was missing.
When we received the vehicle, (we rented it from the JW Marriott Hotel in LA, and returned it to LAX airport on July 16, 2013 about 8pm PDT,) there was ABSOLUTELY NO visible damage as we perused the car before signing off on it. The damage the car company has accused us of incurring is in the amount of $703.77. They have also forwarded, via photographs of said damage to us. At the time we received the vehicle we did not however, check to see if the spare tire was in tact (?) but assumed it was! There also forwarded us a photo of 'an odometer' that showed a mileage of 25155....we returned our vehicle with with the odometer reading of 25154.
I am in possession
of the 'paperwork' that we were afforded at the time of the rental, and there is no mention and/or notification of ANY existing damage to the vehicle.
So my question to you is this....What would you suggest our recourse and/or response should be to the car rental company, in lieu of the fact that we MOST DEFINITELY DID NOT cause this damage to the vehicle in question, and we CERTAINLY did not pack a spare tire into our suitcase for the trip back to Tampa, FL.
I would be MOST APPRECIATIVE of ANY advice you could afford me. THANK YOU so very much. 'BE'