Joey, thank you for the additional information. The sites appears to be simply a third party, who puts buyers and sellers in touch with each other, to facilitate the sale. The site also says all sales are final and it does not appear there any refund policies in place. As far as his comment regarding law enforcement, no crime has been committed here. If anything, this is a civil matter, not criminal. You did the right thing by notifying the company of the problem but then they have to go back and deal with the seller. In a situation like this, they likely obtain a percentage of the sale, which is how they make money, if they are not the actual seller themselves. As such, you can certainly try and resolve this, making them an offer to reimburse them for any fees or in the alternative, any potential lost profit which they would have made. Seeing how there is a dispute, you disputed the charge on the credit card and the concern is 2 months away, the seller would have to make a good faith effort to try and mitigate damages, reselling them to someone else. If they did that, they could still sue you for damages suffered, as a result of this problem. If they did not and just let the tickets go to waste, then they may have a problem on their ending seeking the total amount of damages. Another issue is who is actually in possession
of the tickets. If they were to send them to you, you could then try and resell them, to cut your loses. If you do not have them and they still do, then there is nothing you can do and it would go to hurt their case, that they failed to mitigate the damages again. I'm inclined to believe that they are waiting to see if the credit card company is going to pay them or if not. If they do get paid, you need to make sure you get the tickets and then would have to resell them on your own. I have a two year old myself, so I can certainly see how something like this can happen. At the same time, the seller can make the argument that it is your responsibility and your fiance should have never left the phone in or near the possession of the child. They may be thinking you just made the story up and changed your mind about the purchase.
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