I wanted to clarify a point after I read the statement you made (included below) that the builder has been responsive in repairing issues until this one. He appeared to be willing to help and we were told by his representative that "Bill says Colony stands behind their homes) until he learned it was possibly caused by a subcontractor he uses for all of the appliances. Once he blamed the sub he left us to deal with it. I mention this in case it changes your opinion.
I haven't used this service before, so I had no understanding about the the amount of detail I should provide in this initial query.
"The fact that you are outside the warranty period is not going to be relevant because you brought these issues up during the warranty period and they have never been resolved."
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