Hi, my name is XXXXX XXXXX I am a Pennsylvania Licensed and Practicing Attorney,
We are having some minor technical problems and I might have to switch over to the Q & A format, but please be assured that I have not left you. If there is a minor delay between your reply and my Answer it is because I am either researching your question, or assisting other customers. Thank you in advance for your kind patience. Please give me the following information so that I can give you a more accurate Answer: How long was your initial reservation ?
I see that you are offline. Please let me know when you are back online so that we can continue
Please tell me why you rated me as giving you bad service.
I waited for you in "chat" but you never appeared, I had no way of knowing when you would return
Your "Bad Service" rating of me is totally undeserved and you have embarrassed me with the website
Any deposit you made is with JustAnswer, I do not have any of your deposit
I am afraid that it is reported on me
And, reflects badly on me and nobody else
Yes, I can help you,
But, the fact remains that I will have a "Bad Service" report against me
And, I have done nothing to deserve it
Your problem with the hotel, or giving me a bad service rating ?
I can Answer your question and you can give a rating of "Excellent Service" because you would be rating my service to you and not JustAnswer, or whether you like or agree with the Answer. You will, however, be receiving a correct and accurate Answer. I had asked you for information before as to how many days you had made reservations at the hotel
Hello, Are you still in chat ?
I do not understand what a "tax refund" has to do with a hotel stay. How long was your total stay ?
And, which hotel was this ?
You were there for 29 days ?
If you are still there, please give me some kind of sign
There is always an excise tax, no matter how many days a guest stays. A hotel, motel, or other place of lodging does not have the authority to waive any taxes that are added to a guest's bill.Do you have any way of ascertaining if they actually were fully booked ? Do you believe that you were discriminated in any way ?
Nobody types slower than me! So, the hotel represented to you that if your stay was for 30 days, they would not have added the tax onto your bill ?
For $5,000, you could have stayed at my house (Just kidding)
Please explain what they said about staying 30 days and the excise tax and when did they tell you this ?
Please see my question Re; 30 day-stay and excise tax
When did you tell the front desk that you needed to stay one more day ?
Please give me one minute, I want to check something about hotel taxes
I checked a couple of things on the Four Seasons, and found
that they charge a 15.6 % "Philadelphia and Local Tax". Now, I Know that the tax in the City of Philadelphia is a little over 7%, so if they charge 15.6% total, that 8% is probably divided up between other things. Let me check on that and I will be back in a minute
What happened ?
I found the Answer to the tax and the 30 days
The City requires hotels to charge an occupancy tax and it is placed on a guests bill upon checkout. However, if a guest stays more than 30 days, he is not considered a "Hotel guest", but rather, is considered a "resident" and, therefore, the hotel cannot charge an "Occupancy tax" on a "resident" of the hotel. So, the hotel is not "waiving" anything. They are not permitted to impose an excise tax on "residents"
I could not get back into the Chat session, so I had to switch to Q&A format.
The City requires hotels to charge an occupancy tax and it is placed on a guests bill upon checkout. However, if a guest stays more than 30 days, he is not considered a "Hotel guest", but rather, is considered a "resident" and, therefore, the hotel cannot charge an "Occupancy tax" on a "resident" of the hotel. So, the hotel is not "waiving" anything. They are not permitted to impose an excise tax on "residents".
Although it was in very poor taste, unprofessional and does nothing for public relations and good will, the hotel could deny you an extra night if it was already booked. The Philadelphia Four Seasons Hotel has only 364 rooms and suites which is really not very much considering the visitors to Philadelphia who stay at hotels. If they were fully booked for a convention, which often happens in Philadelphia, they would have to deny a visitor's reservations in order to accommodate a guest who wants to add additional nights to their stay. I know that hotels have rooms set aside for emergency purposes and although I cannot prove it with concrete evidence, I am sure that the Four Seasons Hotel also participates in this practice.
I wish I could give you the Answer you want to hear, and that you had some recourse against the Four Seasons, and it would have given me great pleasure to do so, but I have an ethical obligation to you to give only correct answers and information, so since you have already given me one bad service rating, I am respectfully XXXXX XXXXX you not give me another one because it would be undeserved just like the first one and when you give a rating, you are rating my service to you and not on whether you like or agree with my Answer. I have tried my very best and have given you the additional information you requested, but cannot give you the Answer you were hoping for,
If I were in your position, I would write to their corporate headquarters, tell them what happened and stress that although you are (or were ) a loyal customer, you were not treated as a loyal customer and guest should be treated,
You may ask Customer service for a refund of your deposit, because any deposit a customer places is with JustAnswer, but I would again respectfully XXXXX XXXXX you not leave another negative rating because it would again be undeserved as I have tried my very best to give you Excellent Service, but my ethics and integrity prevent me from giving you the Answer you want to hear
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