Dear Customer, thank you for choosing Just Answer. My name is XXXXX XXXXX I would like to assist you today.
There is no federal law regarding this requirement, however some states such as California (http://law.onecle.com/california/civil/1793.03.html) do require appliance manufacturers to retain parts when the provide a warranty on the product. Please give me a short minute to review Florida statutes to see if such a law pertains to Florida as well. If the appliance dealer that told you they would keep parts on hand for 10 years was the same one that sold you the unit, that would be an express warranty and contract, which would obligate them to keep the parts regardless of any statutory obligation.
No it was a different dealer. Appliance direct is no longer in my area.
Unfortunately, there is no obligation under statute in Florida for the manufacturer to retain parts. However, it must still honor the warranty to repair or replace the unit as required under the terms of your warranty language. Here are some tips from the FTC on how to pursue your rights under a warranty: http://www.consumer.ftc.gov/articles/0252-warranties (I believe the other dealer was mistaken, I cannot locate any such statutory protection, even California's protection does not extend 10 years, and California is very consumer friendly).
The warranty people tell me they will not replace it 'according to my warranty'. I have asked for a copy.I havenot received yet..we moved and I lost the paperwork but have the bill of sale. LG, I feel is obligated since it is less than 3 years old and it is perfect working order except it won't make ice and keep ice cream frozen. My warranty is over October 9, 2013. Since this hassle started in June and is not resolved and may not if I decide to litigate, are they still responsible?
You can tender the claim to them (I recommend using a letter - certified works great, just make sure you keep a copy) to put them on notice that you are filing a claim under the warranty). If they fail to honor it you can take them to court (I would hazard a guess that the cost of repair or replacement would still place you in small claims court which would enable you to pursue this claim without an attorney).
If you have to go to court you can get a copy of the warranty through a document demand in discovery.
Here is a link to information about small claims court (if it becomes necessary): http://www.flcourts.org/gen_public/family/self_help/smallclaims.shtml
From your experience with these matters do you feel I have a claim? I am certainly not out ot get something for nothing but I do not have $1400-1500 to but a new ref. and warranty will only give the 4*56 I paid for
I believe that there is a decent claim. But it depends entirely on what your warranty says - these claims are based entirely on contract. However, most courts are interested in giving the benefit of the doubt to the consumer as there is an interest in giving them the benefit of their payment for the warranty itself.
(My apologies for the delay, I did not mean to leave you waiting).
Dear Customer, I appear to be having an issue with my browser, I am going to transfer our conversation to our "Q&A" format to ensure that you can review the remainder of our conversation and that I can respond to any further questions you may have. Thank you for using our service, and please do not forget to rate my response once you are satisfied. I wish you the very best of luck with this, and hopefully you will get this issue resolved quickly. Best regards, Bill.
From yopur experience do yu feel I have a legitimate complaint and could possibly win in small claims? Warranty want to give me $856 which is waht ai paid for my Scratch and Dent that will NOT replace the Ref. which sells for $1400-$1600. I was told by Salesman the Warranty would REPLACE if they could NOT repair.Of course they deny that now. I am NOT trying to get something for nothing. I just want a Ref. that has the features mine has and LG or warranty won't do it.
Am I asking to much? opr should LG be responsible for a REF, longer than 3 years?
I think you covered it, Bill. Thanks for your input. I will run it by my Paralegal daughter, and see what she may suggest to supliment your help. I just have a STRONG feeling of Right and Wrong.......I KNOW that is NOT how this world operates. Thanks again, Carroll
Got another question please. I would like to get the part # XXXXX the sensor that is needed. If Calif. has a law that parts are to be available for 10 years I just might find some obscure dealer or parts company that they did not bother to contact. If I have getting that then what?
New Question..NEW Charge?? Thanks
I expect to pay but have to know what I can afford. They said this could be $48. and I agreed to that.Thanks for you help....I hope Can carry on...Carroll
I agreed to accept the $836.25 offered by WarrenTech the warranty co. I still feel LG should replace the refrigerator. I have been ob line to some other Web Sites and this is a common problem! Iam hoping someone will start a Class Action suit and we can stop LG from doing this to others.
thank you for your help, Yes I did give you and "EXCELLENT" rating.
I hope I don't need yourf services again but will sure asf for you.
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