What is my recourse when a Company's 30 Day 100% Money Back Guarantee Requirements were designed to be Impossible To Meet?
I purchased a $400 marriage help product (Mort Fertel) in good faith at a difficult time.
Following the course instructions, I didn't schedule my "laser focus" 10 minute call with Mr Fertel that is included with the program. You are instructed to listen to 8 recorded question and answer CD's each over an hour in length over a several week time frame because your question is "most likely already been answered".
After 3 weeks I decided this program wasn't for me. I contacted their customer service phone, and reached a recording. I left a message, but it took 3 calls over a 5 day period to reach a human being. They then emailed me their return policy
, which required among other things that I had to complete the 1 on 1 "laser focus" session. I asked to schedule the session. They sent me a calendar of available times, but there were no times for over 30 days! When I emailed back that there were no appointments available within the guarantee period, I was then told that my return needed to be received the next day and my time was up, NO EXCEPTIONS!
It took me 5 days to reach customer service, and another 2 days and several emails for them to say - "now your time is up"! I would have had to schedule my appointment BEFORE I bought the product to meet their return policy, yet that is a requirement? Their guarantee is designed to be difficult if not impossible to meet! I returned the product in perfect condition, and filed a dispute with American Express that is currently ongoing. A week later they I received the materials I returned back in a torm oversized manilla envelope from them, and now the contents are scratched and worse for wear from their shipping back to me! Today I received a notice of an attempted Certified Letter from an Attorney, re: Fertel. I googled the attorney, and it was a Medical Malpractice atty, and the return sender's name of David E. Fink, Esq, and then "D. Fink P.A." Wondering if that means his personal assistant sent a letter to scare me. this is becoming bizarre! What should I do?