How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask socrateaser Your Own Question
socrateaser, Lawyer
Category: Legal
Satisfied Customers: 37692
Experience:  Retired (mostly)
Type Your Legal Question Here...
socrateaser is online now
A new question is answered every 9 seconds

I am having trouble with a car repair shop that did a horrible

This answer was rated:

I am having trouble with a car repair shop that did a horrible job on my car. My insurance has approved another repair shop, and the old one will have to pay the job. In other words, it is still being worked on. It will be three months soon, since the accident. Is there any limit that I can stop all this and find a different solution?

I'm not clear on the question. What is the "different solution" that you would prefer?

Thanks in advance.
Customer: replied 3 years ago.

I don't know. It seems like there should be a way to stop all of this and get the car in working order. Or to force the insurance company to total it after a certain amount of time. Something. Force the first car repair place to reimburse for poor workmanship. Something. I'm so tired of this problem that just goes on forever that I'm looking for a way to make it end.

Okay, thanks.

If the insurer chose both repair shops, then you could claim that the insurer is acting in bad faith and deliberately selecting inferior mechanics to save money, and that this is causing you damage by delay. That would give you a lawsuit against the insurer, which would include both damages for the vehicle repair, but also punitive damages to discourage future bad acts by the insurer.

If you chose the repair shops, then this is all just bad luck. The odds favor that the second repair ship will be able to fix the vehicle -- but, you have a claim against the first shop, not only for the poor workmanship, but also for the costs incident to the delay (e.g., car rental, lost wages, if you had to skip work to deal with the vehicle, depreciated value of the vehicle during the time that it was under repair, etc.). This is true, even if your insurer covers all of these expenses.

So, while you can't make the insurer total the car, you may have circumstances that will permit you to either hold the repair shop or the insurer liable for your inconvenience -- and if the insurer selected both shops, and they both cannot repair the car, then your damages would probably be sufficient to get the insurer to total the vehicle, because that would be cheaper than defending a lawsuit from you.

Those are the options. I realize that they are not exactly what you would prefer, but I can only suggest things that can actually be accomplished.

Please let me know if I can be of further assistance.
Customer: replied 3 years ago.

The insurance company offers three companies that the insurance company will guarantee the work done on the car for the life of the car - or whatever terms they use. But they told me that I can pick one of those or any other company of my choosing, without their added insurance. I chose one of their three for the additional coverage. When Ten painful weeks later, I told them I had enough dealing with the first repair shop, they told me I could pick any shop, and they would cover the charge. Actually they make the first shop pay most or all of it depending on negotiations.


The first company told me the work would be done in two weeks from when they received it. This turned into a month. Twice after that they tried unsuccessfully to redo the repairs to their repairs. The repair shop person I had to deal with lied to me continually. In the end, someone at the shop purposefully damaged a few items. I have no proof; i.e., no video tape. However the insurance adjuster and I both saw parts on one day, which were fine. Two weeks later with only the repair shop having possession of the car, the parts were damaged. Not incidental or accidental damage. The owner of the repair shop said he would assume no liability but out of the kindness of his heart he would pay repairs for them.


When the owner of this large chain repair shop reviewed the story and the car today, he was allowed to view but not repair. Other than viewing, they will not be allowed access to the car. But it is scary when they purposely damage a car. Who knows what else they did that is not obvious.


I realize your answer probably won't really change, but just want to hear what you have to say from a legal standpoint.


First, this is your car, and you can remove it from the premises and allow anyone else to do whatever you consent to. Don't let anyone push you around. Refusing you access to your own vehicle is "conversion," which is grounds to sue for the entire value of the car.

The extended repair time, and allegedly poor workmanship gives you grounds for the damages I previously described. You may not be able to get any satisfaction right now, but once the vehicle is repaired and paid for, you may want to turn around and sue the first repair shop for the value of the lost availability of the vehicle.

Cars depreciate over time. And, if you're making payments, it's costing you money to not have the car. So you have damages, and it doesn't matter that the insurer repairs the vehicle.

Hope this helps.
socrateaser, Lawyer
Category: Legal
Satisfied Customers: 37692
Experience: Retired (mostly)
socrateaser and 5 other Legal Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Previous | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it. Lee Michigan

Meet The Experts:

  • Tina



    Satisfied Customers:

    JD, BBA Over 25 years legal and business experience.
< Last | Next >
  • Tina's Avatar



    Satisfied Customers:

    JD, BBA Over 25 years legal and business experience.
  • Ely's Avatar


    Counselor at Law

    Satisfied Customers:

    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • JPEsq's Avatar



    Satisfied Customers:

    Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor
  • Law Educator, Esq.'s Avatar

    Law Educator, Esq.


    Satisfied Customers:

    JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
  • FiveStarLaw's Avatar



    Satisfied Customers:

    25 years of experience helping people like you.
  • Guillermo J. Senmartin, Esq.'s Avatar

    Guillermo J. Senmartin, Esq.


    Satisfied Customers:

    7+ years of experience handling various legal matters.
  • Dimitry K., Esq.'s Avatar

    Dimitry K., Esq.


    Satisfied Customers:

    Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.