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My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Does the contract indicate that the deposit will be forfeited at any point?
I look forward to assisting you as soon as I have received this information. Thank you.
Cancelation or Breach of the Passenger Contract. If you cancel or breach this Passenger Contract for any reason besides Force Majeure, you will be responsible for the following cancellation penalties.
If you cancel >90 days prior to the cruise date 25% of Total Cost
If you cancel 30-89 days prior to the cruise date 50% of Total Cost
If you cancel <30 days prior to the cruise 100% of Total Cost
We shall be entitled to seek any remedies available to us in addition to retaining any payment made by you to collect the cancellation penalties. If payments made by you exceed the penalty amount, we
will return the difference to you as a refund.
That's what is in the contract as best as I could type it, wouldn't let me copy and past. We sign the contract on 4/24/2012 for a sail date of Sunday, July 8, 2012.
Hi, its Erica, Vince's wife. We booked that Saturday. We got home and there was an email from one of his relative announcing her 70th birthday celebration the same week end in NYC. So, that Monday he called our sales rep (who is no longer with the company) to cancel and see if we could get the deposit back. We put the deposit on my credit card and could have cancelled but chose to wait til that Monday to talk to the rep.
I hope this helps clarify the situation for you. Please remember to rate my service once you have all the information you need so I will be compensated for my time from the deposit you posted with this website. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!
If you cancel >90 days prior to the cruise date 25% of Total Cost on Contract
If you cancel 30-89 days prior to the cruise date 50% of Total Cost on Contract
If you cancel <30 days prior to the cruise 100% of Total Cost on Contract
Sorry, I didn't put the "Total Cost on Contract". The total cost was to be $7,184, 1800 was 25% of the cost. We were wondering since we cancelled within 48 hours, would we be able to get the deposit back, or if that is the reason they the sales rep said we could use it at a future date? So, are you saying they can now put a time frame on the deposit at this juncture?
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