My name is XXXXX XXXXX I'd be happy to answer your questions today. I'm sorry to hear that this happened.
First, if you requested a truck of a certain size and a certain number of movers, and that it what they agreed to provide, then they were in violation of the agreement by sending fewer items and not enough movers. You may be able to sue in Small Claims
Court for a refund of the amounts that you spent that you would not have had to pay if they had provided the right size truck and right number of movers. Another option is to report them to the Attorney General
's Office for unfair and deceptive practices (quoting for one service, providing another and then charging nearly double because they did not deliver what they promised). If you let them know that you're going to have the AG investigate their business practices, it could also inspire them to be more willing to negotiate.
As far as the damaged items go, if you can prove that they recklessly or intentionally damaged your belongings, then you might be able to obtain a refund. However, if they were simply not careful, then the ordinary insurance
coverage would apply. You may also want to see if your homeowner's insurance provides any additional protection.
Moving companies rely on word-of-mouth, which is pretty powerful. You can also file a Complaint with the Better Business Bureau
, who will try to work it out, and post reviews of the move on sites like Yelp, as long as you are careful to only make statements that are 100% factually accurate or matters of your opinion.
If you have any questions or concerns about what I've written, please reply so that I may address them. It's important to me that you are 100% satisfied with the service I provide. Otherwise, please rate my service positively so that I get credit for answering your question. Thank you.