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Thank you for your follow-up.That does make it easier. If it was intentional and they were aware of the 30 day policy, they cannot later claim that they are entitled to a refund. You would still have to honor the regulations and demands of the site and accordingly provide them with all the information (since by virtue of using their site for your property, you agree to be bound by their rules and by their evaluation and investigation process), but it is also a situation where the site, upon review, should not disburse the funds back to the other party. I agree that this is a bit of a hassle but it is a legitimate demand by the site to ensure that both users (you and the former renter) are acting properly and in good faith to one another. And, if worst comes to worst and the site rules against you, you could still take the former renter to small claims court on your own for the fees that he may owe you.Good luck.
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