I hope this message finds you well, present circumstances excluded. To answer your question in short, yes, you have a cause of action against this company for breach of contract
based on what you stated in your facts. If you damages are less than $3,000 you can handle the matter in small claims
court in Ohio. If the damages exceed that amount, then you would have to file this in a higher court. To that end, as a good rule of thumb, if you go to small claims court, you can represent yourself without much issue. If it is more, you probably should hire an attorney because procedural issues come into play that take knowledge, skill and experience to properly deal with on most occasions.
With that being the case and with that cause of action certainly in play for you, another avenue you could explore would be to file a complaint against the business through the Ohio Attorney General
's Office of Consumer Protection. They can determine if this is a pattern of behavior by this company and even bring civil actions
on your behalf if necessary. They can also work to have their business license revoked on occasion.
So, in summary, you do have a cause of action, that if less than $3,000 in value can be handled in small claims court. If more, needs to be filed in a higher court with a higher threshold. You also need to file a complaint with the Consumer Protection Section of the Ohio Attorney General's Office against the company.
Let me what other questions you have on this topic. I want to make sure you are satisfied with the answers given.
Best wishes going forward!