Hi, My name is XXXXX XXXXX my goal is to provide you with Excellent Service,
If you cleaned the client's property and all there were was a few loose ends and they did not allow you to correct them, then they are not entitled to any refund. Since they did not allow you to correct anything they found wrong, then they cannot expect a refund.
Please be kind enough to rate Excellent Service" so that I receive credit for assisting you,
Bonus and Positive Feedback on survey is very much appreciated,
If she sues you, your defense will be that you cleaned the house completely, but when the client complained she would not give you the opportunity to correct what she found objectionable. Since you do not have anything in writing stating that there are no refunds, the Judge will apply the principles of "Unjust Enrichment" and "Quantum Meruit" which means that if the client were to receive a refund in full she would be unjustly enriched in using your services and not paying for them. Quantum Meruit means that each person should be paid for the work that they have done, so if the Judge feels that her claim has some merit to it, the Judge might award her what he feels her claim is worth. For example, if the Judge believes that you did 90% of the work, he might award the client 10% refund of what she paid you,
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