Hello and welcome.
My name is XXXXX XXXXX my goal is to provide you with excellent service today. I am sorry to hear of your mother's difficult situation. Before I can give you an accurate answer to your question, please provide the following additional information:
Are you prepared to take legal action if it becomes necessary to stop the neighbor's conduct? Do you know why the neighbor is engaging in such conduct--what is her motivation?
I look forward to assisting you as soon as I have received this information. Thank you.
Thank you for your quick response. Yes, we are willing to take legal action against this woman if necessary. We honestly just think she has an ax to grind, and because my mom has told her that because of her irratic behavior she has no interest in dealing with her directly, this woman has made it her mission to make my mom miserable. My mom has health issues and is a stroke risk. These instances upset her terribly and I am deeply concerned for her. Thanks.
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Thank you Tina. There is another issue related to this, and that is behavior of the management towards my mom. There was an issue with water in her apartment (her fault admittedly) that she needed assistance with and management laughed at her when she got upset because they refused to give her any assistance in cleaning it up. Three maintenance personell were standing there when she was begging for help and she was refused. A neighbor came to her rescue and helped mop up the water with towels, which were then placed on her deck (on her chairs, not a railing which would have been in violation of the lease). The woman downstairs complained (of course). Now, weeks later my mom received a 10 day notice to comply with the lease (regarding the wet towels being on the deck). The towels were removed a day or two after they were placed there to dry. I want to say that was two to three weeks ago. Can management send a notice of compliance when the situtation is already resolved?
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Thanks again and all the best to you and your mother.
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