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First they sent me the small program I ordered and then about a week or more later, sent the advanced program. Since I had not ordered that I just thought they had made a mistake and would send a letter asking for it back. If I had opened it I would have realized that to stop them from billing me for it, I had to send it back. I did not read that part until I received their bill for the entire amount. Clearly I did not follow up on this properly however their methods were deceiving - I think. Not allowing me the option to return it even though it was clearly unopened makes me feel this was unfair. I explained by phone why I had not followed up sooner and also by letter when I did return the product. In the fine print it appears I am liable if they intend to force payment.
You are clear on what happened. Actually I am not sure if it was in the fine print of the first order as I did not keep the paper work from that. I have an email from them that they sent after my phone conversation with them, with the terms. I will look at that now to see if that might have been included with the first order.
Dear KATHIE,For your review, below is a copy of the Terms and Conditions that were agreed to during your original order. Please feel free to contact us with any further questions or concerns. Our toll free number is XXXXX Thank you and have a great day!Sincerely,StephanieCustomer Care Advocate† Important Information: About the Pimsleur Rapid Fluency Program: Your purchase of the Quick & Simple language course today also includes entry into the Pimsleur Rapid Fluency Program. The Pimsleur Rapid Fluency Program is an incredibly easy way to try Pimsleur Approach's advanced Gold course series RISK FREE and with zero obligation to buy! Our elite-level Gold course series - the same course purchased by the FBI - is hands down the best language learning course money can buy, helping you to learn a language faster than you ever thought possible. While in the Pimsleur Rapid Fluency Program, you can expect the following: A Risk Free Trial of Advanced Level 1: About 30 days after you receive your Quick & Simple, we'll begin to ship you advanced level language courses starting with our Gold level 1, in the same language of the Quick & Simple you purchased. The advanced level Pimsleur language course is yours to try completely risk free for 30 days. Each advanced level Pimsleur course contains 30 lessons on 16 audio CDs. Payment Information: If you decide to keep the course, simply do nothing and we'll bill the same credit card provided today 4 easy monthly payments of $64. If you decide you do not want the course or any future courses, simply call 1-XXX-XXX-XXXX to return it within the 30-day free trial period and pay nothing except for the return shipping cost.Future Risk Free Trials of Advanced Level Courses and Payment Information: As long as you wish to remain in the program, every 60 days thereafter you'll receive the next level Pimsleur Gold course in your selected language on the same 30-day risk free trial basis as level 1. The total number of Pimsleur Gold courses that will be sent to you in the program depends on the language you select. All languages have a total of 3 levels of Pimsleur Gold courses that will be sent, except for the following: Spanish has 4 levelsModern Greek and Korean have 2 levels Arabic, Chinese (Cantonese), Polish and Vietnamese each have only 1 level Pay only four monthly payments of $64 for each course you keep past your 30-day risk free trial. Cancellation Information: You may cancel future shipments any time by calling 1-XXX-XXX-XXXX. You pay only for the Pimsleur language courses you decide to keep. Remember, there's never an immediate obligation to buy any course because of the 30-day risk free trial period provided with each shipment. And you may cancel future shipments at any time by calling 1-XXX-XXX-XXXX.
Thank you, XXXXX XXXXX hoping there would be a way around this as it is creepy and unfair. So at this point I also do not have the advanced program either since I sent it back. Really frustrated as I have also added another $44 to the bill. Kathie Miller
Just fyi and again thank you, XXXXX XXXXX call just now and went over the history again and they have released me from the payment burden. Kathie Miller
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