Good afternoon. I'll be assisting you with your question.
The question here is whether you had a contract with the website. Did you pay a membership fee? What was the $300 spent on?
No membership fee. I purchased the physical disc for the game for my PC $156. USD Ive purchased several add on's to expand the game and the game consists of over 3000 hours of time ive spent on it in little under a year. NCsoft internet gaming company moderates the game, and the developers (Arena.net) have limited power for game accounts. NCsoft Game Moderators (GMs) reply to emails from customers and respond accordingly. Ive had many replys from GMs over the year for various reasons of contact. Ive had a fiew poor choices in character names which I disputed for nearly 3 months with them and finaly they just told me to shut and go away. This counts as a Accumilated violation and each 1 adds a mark to my account. 3 of which supposed violations were uncalled for and werent my fault. 2 name violations, and 1 verbal. Ive appealed each violation but was met with ignorance and deluded and hidden meanings behind each reply. Pretty much telling me to stuff it and go away. I want to know if I can sue them to gain my account back in court under certain litigations?
Ive also tried to Appeal each violation I felt I wasnt in the wrong for and was denied each time. Each reply was met with Shut Down speachs. I signed a Terms of Service agreement when I created the game account and it includes many paraphrases that would void any confrintation legaly for their services but I believe that a fiew GM's have taken personnal interest of vengance to terminate the account and even go as far as spy or stalk me ingame.
The GM's replys in the past have fed me false imformation and misled me to believe that the recommended gaming option for chat options "Chat Filter" would prevent such TOS violations in the future and using such options would void any vulger language spoken aloud to anyone in the game. But the fact is, the Chat Filter works 1 way. It blocks all incoming profanity in chat, and here I was for almost a month talking to people in game. Using profanity at times and unaware that people could read what I wrote. Not only was I humiliated but punished for it as well, and ultimately added to a accumilated mark system.
Not only did they lye to me but they also refused to let me appeal this violation. Theres also no such detailed information attributed to the chat filter which led to my punishment that would indicate that the chat filter would work as it does.
OK. Thanks for the reply. Let me do a little research and I'll get back with you later this afternoon.
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