How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask socrateaser Your Own Question

socrateaser
socrateaser, Lawyer
Category: Legal
Satisfied Customers: 33376
Experience:  Retired (mostly)
Type Your Legal Question Here...
socrateaser is online now
A new question is answered every 9 seconds

We have signed up with American Travel Planners which is connected

Customer Question

We have signed up with American Travel Planners which is connected to sea to ski vacations in Colorado. I was excited about the membership and contacted them about my travel plans. A woman named Bethany had tried to reach me while I was on vacation. I called and left messages for her on March 6th and 7th before I found out that she was away until March 15th. I asked if someone else could help me. I spoke with Angela Figueroa who said she could help me with airfare, auto, condo, hotel, activities. Since we are planning a number of vacations this year she asked that I send her a detailed email, which I did on March 7th. No response. I sent an additional 3 emails and called and still got no response and haven't to this day. On March 15th I called Bethany and left a message. I continued to call and after a week of being unable to reach her I called and asked to speak with the supervisor. They put me through to Bethany. I had no idea she was the manager and I laughed due to the situation. She got very defensive, asked why I laughed. I told her what had transpired and she said she didn't know why Angela hadn't gotten back to me but she would check into it. When I said I had been trying to reach her for a week as well, she said she thought I was very rude for laughing. That they don't chase clients. Basically she blamed me for her not calling back which is ridiculous since I just told her how I had been trying and trying to get someone to help me. She sounded young, was rude, unprofessional and unwilling to take any responsibility. I said "your just a kid" because that what she sounded like. She felt that was so egregious that she said "that's it", told me never to call the office again that all future correspondence would be done via email and hung up. I have emailed her and asked for her supervisor. She refuses to give me a name saying that she does not have one. I mailed a formal complaint which they tried to deliver on April 5th with no success. I emailed her about the letter and they finally picked it up on April 18th. I have been away on vacation - a vacation that I asked them to help me with and got no response and had to plan myself. Upon getting home yesterday I found that there was no response to my complaint. I emailed Bethany again and asked her to confirm that the person in the office that handles complaints received it. She refuses to answer the question. She says to let her know if I want any travel arrangements made. I emailed again and asked her to address the question. Was the complaint delivered to the appropriate person and if not to please provide me with the name and contact info so that I can resend. No response. I went into this in good faith. I was promised outstanding service and got none. I don't want to deal with these people. What is my next step?
Submitted: 1 year ago.
Category: Legal
Expert:  socrateaser replied 1 year ago.
Hello,

I'm a bit confused by your facts. It appears that you have yet to pay this business for any services. If true, then you don't need to do anything -- just stop doing business with them and seek another (preferably local) service provider.

If you have provided the business with any personal information, such as your credit or debit card number, checking account number, etc., then contact the bank and cancel your card or close your account immediately, before your account can be charged.

That's really the only two options. Complaining to a business is a waste of time. Businesses never pay attention -- until it's too late -- and then, they just file bankruptcy, because they failed to take care of their customers.

Please let me know if I can be of further assistance.
Expert:  socrateaser replied 1 year ago.

Hello,

I see that you rated my service as "bad." I'm sure you didn't intend to punish me just because you didn't like your options provided in the answer.

 

If we have miscommunicated in some manner, I would like to continue to try to assist you until you are completely satisfied. Please explain the reason for your rating, or ask for clarification, so that I can completely satisfy your requirements.

Thanks in advance for your kind attention.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
< Last | Next >
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
  • It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem. Tony Apopka, FL
  • Not only did he answer my Michigan divorce question but was also able to help me out with it, too. I have since won my legal case on this matter and thank you so much for it. Lee Michigan
 
 
 

Meet The Experts:

 
 
 
  • Tina

    Lawyer

    Satisfied Customers:

    8436
    JD, BBA Over 25 years legal and business experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8436
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/RA/ratioscripta/2012-6-13_2955_foto3.64x64.jpg Ely's Avatar

    Ely

    Counselor at Law

    Satisfied Customers:

    19941
    Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
  • http://ww2.justanswer.com/uploads/FL/FLAandNYLawyer/2012-1-27_14349_3Fotolia25855429M.64x64.jpg FiveStarLaw's Avatar

    FiveStarLaw

    Attorney

    Satisfied Customers:

    8189
    25 years of experience helping people like you.
  • http://ww2.justanswer.com/uploads/jespoag/2008-12-17_222355_jessepic.jpg JPEsq's Avatar

    JPEsq

    Attorney

    Satisfied Customers:

    2132
    Experience as general attorney, in house counsel, SSDI, Family Law attorney, and law professor
  • http://ww2.justanswer.com/uploads/gsenmartin/2008-04-22_214950_me1.jpg Guillermo J. Senmartin, Esq.'s Avatar

    Guillermo J. Senmartin, Esq.

    Attorney

    Satisfied Customers:

    110
    7+ years of experience handling various legal matters.
  • http://ww2.justanswer.com/uploads/PA/PaulmoJD/2013-10-10_195858_JAImage.64x64.jpg Law Educator, Esq.'s Avatar

    Law Educator, Esq.

    Attorney

    Satisfied Customers:

    31621
    JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
  • http://ww2.justanswer.com/uploads/dkaplun/2009-05-17_173121_headshot_1_2.jpg Dimitry K., Esq.'s Avatar

    Dimitry K., Esq.

    Attorney

    Satisfied Customers:

    15975
    Multiple jurisdictions, specialize in business/contract disputes, estate creation and administration.