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Tina, Lawyer
Category: Legal
Satisfied Customers: 8775
Experience:  JD, BBA Over 25 years legal and business experience.
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How does a consumer get redress from Bank that created phantom

Customer Question

How does a consumer get redress from Bank that created phantom HELOC in amount over $70,000.00,which caused Escrow, on new home, to fail at last moment? The failed Escrow left 68 year old widow homeless for sixteen months, ruined her credit; then finally communicates it has stopped reporting erroneous loan after 15 months: Then Bank says, "customer did not suffer".
Submitted: 3 years ago.
Category: Legal
Expert:  Alex J. Esq. replied 3 years ago.
Hello. My name is Alex and I will be happy to answer your question.

I am very sorry to hear about this unfortunate situation.

Can you provide me with more details as to what did Chase do and what direct damages were caused by such actions?