Have Legal Questions? Ask a Lawyer Now.
I have returned home to Australia after a 5 week holiday flying with Etihad Airlines. -My luggage was lost at the beginng of my tour of the British Isles for 7 days. -I receive lost suitcase but within the 7 days of waiting bought clothing , toiletries ect., and another suitcase on day 6. This of course meant I had TWO suitcases when only ONE was allowed. Tour bus accommodated the second case while we finished tour. -Etihad would not answer any queries except for one of many emails I wrote to them before and after receiving lost luggage. I was given a guest query number which I have used. - I was given NO compansation by them. - The second suitcase would not be accepted for our continuing travels to Egypt and a Nile cruise. After negotiating with a XXXXX XXXXX at the book-in desk at Etihad's at Heathrow I was assured it would be flown to and held at the Abu Dhabi airport while I and my companions holidayed in Egypt and 3 days in Abu Dhabi. It was to be collected and flown home to Australia on our return flight...At Etihad's expence and cominsation. -Upon booking in I was told the case had been closed and they knew nothing of the suitcase being held. - Spoke to a Roxanne in the luggage dept., organized by the girl on the desk. After explaining my situation and giving her contact details I was once again assured of my luggage being sent home to Bundaberg at Etihad's expence. None of this has happened. No luggage , no answers, no communication to my queries. -I can't claim with my travel insurer until I have some relevant documentation from Etihad.
I'm OK with waiting a little longer.
Yesterday after writing to you I wrote an email outling my problem to The Office of Fair Trading Qld. Waiting to hear back from them.
And another email to Roxanne (baggage services Abu Dhabi) with a further plea for her to respond.
Thank you so much for using JustAnswer.com. I truly aim to please you as a customer, but please keep in mind that I do not know what you already know or don't know, or with what you need help, unless you tell me. If I did not answer the question you thought you were asking, please respond with the specific question you wanted answered. PLEASE use REPLY to EXPERT if you would like more information or if you feel something was not included in your answer.
Kindly remember the ONLY WAY experts receive any credit at all for spending time with customers is if you click on OK, GOOD or EXCELLENT SERVICE even though you have made a deposit or are a subscription customer. YOU MUST COMPLETE THE RATING FOR THE EXPERT TO XXXXX CREDIT, if not the site keeps your money on deposit.
Also remember, sometimes the law does not support what we want it to support, but that is not the fault of the person answering the question, so please be courteous.
PLEASE NOTE WELL WE ARE DEALING WITH LAWS OF 50 STATES PLUS FEDERAL LAWS, AS WELL AS DEALING WITH OTHER CUSTOMERS, SO PLEASE BE PATIENT AND BE ASSURED YOU ARE NOT BEING IGNORED.
There can also be a delay of an hour or more in between my answers because I may be taking a break.
You can always request me through my profile at http://www.justanswer.com/law/expert-paulmjd/ or beginning your question with “For PaulMJD…”
I was not made aware your company is American. I'm in Australia.
After re-reading all, I have picked up on the 'Australian' law. Sorry for the mistake.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).