I have returned home to Australia after a 5 week holiday flying with Etihad Airlines. -My luggage was lost at the beginng of my tour of the British Isles for 7 days. -I receive lost suitcase but within the 7 days of waiting bought clothing , toiletries ect., and another suitcase on day 6. This of course meant I had TWO suitcases when only ONE was allowed. Tour bus accommodated the second case while we finished tour. -Etihad would not answer any queries except for one of many emails I wrote to them before and after receiving lost luggage. I was given a guest query number which I have used. - I was given NO compansation by them. - The second suitcase would not be accepted for our continuing travels to Egypt and a Nile cruise. After negotiating with a XXXXX XXXXX at the book-in desk at Etihad's at Heathrow I was assured it would be flown to and held at the Abu Dhabi airport while I and my companions holidayed in Egypt and 3 days in Abu Dhabi. It was to be collected and flown home to Australia on our return flight...At Etihad's expence and cominsation. -Upon booking in I was told the case had been closed and they knew nothing of the suitcase being held. - Spoke to a Roxanne in the luggage dept., organized by the girl on the desk. After explaining my situation and giving her contact details I was once again assured of my luggage being sent home to Bundaberg at Etihad's expence. None of this has happened. No luggage , no answers, no communication to my queries. -I can't claim with my travel insurer until I have some relevant documentation from Etihad.
I'm OK with waiting a little longer.
Yesterday after writing to you I wrote an email outling my problem to The Office of Fair Trading Qld. Waiting to hear back from them.
And another email to Roxanne (baggage services Abu Dhabi) with a further plea for her to respond.
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I was not made aware your company is American. I'm in Australia.
After re-reading all, I have picked up on the 'Australian' law. Sorry for the mistake.
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