I own(ed) a store on www.etsy.com. It is a website were you can sell your handcrafted items. One of the items I sell is jewelry made of Lego. I tried to comply with Lego's rules and included a disclaimer and wrote the name Lego including the tradmark symbol. Over time I got several "copyright infringement
" emails about my items and was in contact with the Legal representative of Lego how to formulate my listings the right way. I am not native English and the problem was that I used Lego as an noun instead of an adjective. The paralegal of Lego approved my solution and thanked me for being so cooperatvive.
During the process I kept Etsy's Legal department informed about the steps I was undertaking and on the second of May I even took all my Lego items of the website to be sure I was not violating any laws. I also told them I had contact with Lego and took all my listings down. Not once did I get any reply back from a real person at Etsy who was reviewing my case.
Instead I got another warning about a listing, which at that point was NOT in my store anymore, because I removed it and right after they closed down my store. I understand the Policies
of Etsy that they are allowed to do so, but I have been updating them and asking them questions about how to solve the issue. I also send them the copy of the emails from the Lego representative who approved my solution and is the person who marked my listings for copyright issues in the first place.
I have been trying to get a hold of a real person or phonenumber of somebody at Etsy, without luck. Today finally somebody got back to me hiding behind policies and not reading into my case and seeing I did everything to cooperate.
Main Issues are:
- LEGO approved my wording
- they closed my store based on a product listing that was not there
My business is based from home and I do not have the means to afford an expensive lawyer. When reading online I came accross a lot of similar cases. Etsy does not have a phonenumber, helpdesk, chat service or anything. It is just one way saying you got three strikes and you are out, without them having read my explanations and steps I was taking to solve the issue. Etsy does billions in revenue per year and I feel like the plankton fighting against the big fish. My store was my everything and with a click of the button they closed it. I do not have access to my open orders, my 300+ listings, pictures and descriptions any more.
Is there anything I can do against them???