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That's interesting, Tina, because my attorney friends say that even non-urgent calls/emails should be responded to within 3 business days, and if the attorney is in the midst of a trial, they should at least acknowledge receipt of the message, if only to say they need more time to put a response together. Since you think a week is okay, it appears that it really does depend on who you ask. In our case, the attorney often takes weeks to respond (if at all) and may require multiple follow up messages from us before that happens, which I don't think is acceptable.
Thanks, XXXXX XXXXX I would agree that if an attorney is involved in a trial, allowances should probably be made, but I think acknowledging receipt of a message within 3-5 days (even if it's only to advise that they're not available but will get back to you) is just common courtesy, and it's unprofessional not to do so. I have a friends with super demanding careers (including an on call OBGYN and a CEO), and they respond within a a day or two, and if for some reason they can't, they have a staff member do it. Not sure why attorneys would think their career demands are so much greater as to justify a lower standard, but I gather that's just the way it is.
Hello again,I am not trying to justify the actions of other attorneys, but I would not expect a state bar association to take any action if an attorney did respond within a week in most cases. That was the basis for my answer. I agree that it is common courtesy and I cannot remember ever taking a week to respond to a client, but I believe in most cases that would be considered reasonable by a state bar association at the outside.
Sorry, Tina. JA's site was down so I was unable to respond.
Although I don't think taking a week is ideal, it's a better response time than we often get from our attorney (sometimes two or more weeks, or even no response at all). I doubt I would report something like this to the Bar Association (as if they'd do anything meaningful). I don't think that would improve the status quo (although it may help future clients). I just think it's important that a client knows what they have a right to expect, and that the attorney knows they know.
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