Hello, and thanks for submitting this interesting question. No, you do not have to return the car so they can "remove" parts that I doubt were ever installed. Howard would have to have been virtually brain dead to have done that amount of repair work without a repair order signed by you. Apparently when Howard put things back together, he must have "fixed" the problem. They have no lien rights since the car is no longer in their possession. I would never use that repair shop again.
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I am sorry I thought you could see my question from the first time and that this was a second. Whole story, took my 2004 Chevy Venture Van to a repair shop to get a quote to fix my wipers. At 11:00 am Howard called and told me to get a paper and pen, I said I was ready he said no you are not. I needed a transmission and a motor for the wipers and with labor and all it will be $986.14. I said I could not afford it now, he said it would cost me 80.00 for taking apart and putting back together to see what was wrong. When I got off work walked to get car, Steve charged me 80.00 I paid 80.00 and he said he felt bad I could not afford this and he would look for cheaper parts. In the mean time I called my son in law who usually fixes my car but was not able then to see what he thought. He called me back said the parts from CarQuest were 140.00. He said it is one piece, a drive train with a motor. OKAY. Now Steve calls me back and says he found cheaper parts 675.00. I said no, still too high not telling him about the 140.00. Five minutes later I am still in my car Steve calls me again, he says, "Lori we have a problem, Howard misunderstood you and fixed the car so you need to come back and pay for it" I turned my wipers on and yep they were fixed. I asked many people and they all said it was THEIR problem that I do not need to pay. I DID NOT authorize it. I then got nervous because Steve keeps calling me and then wanted me to bring the car back and take the parts out. I paid for Ask an Expert and was told that Howard must be brain dead to do that much work without authorization. That I do not need to take the car back, that Howard might have fixed the problem just putting the car back together. My bill and everything was just labor no parts. Yet Steve just keeps calling me and I told him I got legal advice, I told him he cannot prove they put in new parts, I told him I paid my bill, I told him you admitted Howard made a MISTAKE not me. Now, he is still calling me and even called me at work to try and work something out. He offered to open a credit card for me, I said I am not going to pay interest on top of it, he said to pay for the parts only, I said what parts, he said 425.00. I told him 140.00 at CarQuest, he said their parts are dealer parts and much better. I said NO yet he won't stop calling me. I said I would go to court if he would like. I have my paid bill, my keys and my car, he said I know but.......How can I get him to stop calling me?
Hello again Lori. I am happy to provide you more details, but my repair guy is away now and I'll get back to you this afternoon.
Is your repair guy in yet? You said he was away now at 10:09 am, but you would get back to me. Sorry to keep asking but he is still calling
Not a thing thank you.
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