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I'm not sure; I never knew to ask. I applied online and the entire process occurred online. My SC home and cars were insure online since 2007. I added CA after working there. All online.
California is the state licensed.
The best bet will be to contact the California Department of Insurance where you can file a complaint against the company. The Department will investigate the matter. Complaint http://www.insurance.ca.gov/contact-us/0200-file-complaint/Consumer Hotline 1-800-927-HELP (4357)Please do not hesitate to ask me any additional questions that you may have regarding this matter. It would be my pleasure to continue to assist you.