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Paypal will not give me the customers credit card contact info. I also tried filing a claim with FedEx and they say the shipment was in good condition before entering the customers hands, so they denied the claim.
Still stuck in the same boat...
This is a major blow, I am one person running the business on the side to make ends meet. $700 is a HUGE amount for me right now.
I have went through the paypal ringer with no luck. They said technically I'm not even covered by their protection since I'm using paypal on my website (PayPal API) vs having payment go straight through their website. But they said the ultimate say is up the CC company basically from what I've encountered and read, Paypal doesn't really do much if any fighting for you.
The customer lives 3 states away. It would not be cost effective to sue or take to claims court (since I believe that would be in the customer's state). I know it's looking like there is nothing I can do and what scares me about that is knowing that it could happen again and again and I could potentially be out thousands of dollars because of all of it.
Last thing and I will close the question, I greatly appreciate your help so far!
Could I report the product as stolen through his local police department?
Could I get a collections agency to go after him?
I feel like some type of repercussion needs to happen to the person who got away with a (in my opinion) expensive product and the money for the product.