Thank you for your post.
If I may ask, did the company reverse the changes that they made to your account once you notified them that you did not agree to the changes?
The change resulted in a replacement phone being sent out. There was no monetary loss on our side, we just had to send the old phone back.
For the second issue (pics on phone), they refunded the cost of the phone.
In that situation I am not seeing a cause of action here. If the company made an error but they resolved the error in your favor (and I assume without additional expenses), there is no cause of action here. If there is no loss on your side, there are no real and direct grounds for potential injury that I see.
They released account information. We have a billing password XXXXX a reason. And, I'm pretty sure the lady's half naked pictures on the phone is some type of privacy violation.
Are they not obligated to protect privacy?
If anyone's privacy is being violated, it is not yours but the other person's. Since you are not that person, you have no grounds to file suit against them for some sort of a violation. Under law you would have no 'standing' to sue as you personally were not injured. They are obligated to protect your privacy, and if there is an issue, resolve it--your issue with the company was resolved as you did not suffer any additional charges, expenses, or modifications. If you have additional injury that you can trace to the company, you may have a cause of action then, but so far your injuries, if any, are very minimal, making this a cause of action claim that would be unlikely to be successful.
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