Thank you. That is exactly the kind of information I was looking for.
Depending on the amount in controversy, you may be able to sue them in North Carolina court. It sounds like you have a breach of contract case and their refusal to contact you back is not good.
The first step you need to take is to see if you can dispute the charge on your credit card. Often your credit card company will initiate a "charge back" when a merchant is simply not providing the service that has been paid for through the credit card and is not responding to customer inquiries.
If the credit card company won't help you, the next step is to send a certified letter demanding a refund and threatening litigation:
Dear Hands-On Entertainment;
I'm writing regarding ________ (your agreement with them - date entered and amount you paid)
You have breached your obligations to me under this agreement by (state what they promised to do and how they haven't done it).
I demand that you either perform the services that you agreed to perform or return my money. If I do not hear from you within ten (10) days of your receipt of this demand, I will initiate court proceedings against you in North Carolina for breach of contract and fraud.
I demand that you contact me immediatly to discuss this matter.
- (Your name).
After you've sent that and they don't reply, then you need to think about filing the lawsuit. The lawsuit will be filed in state court, but might be moved to federal court since the company is from California. You want to keep it in state court because it will be cheaper. While its possible to handle a lawsuit like this on your own, you may want to at that point contact a local attorney to handle the actual filings and litigation for you.
Please let me know if you need further information.