Other than the dispute procedures you have already initiated, the only other dispute procedure available to you is to file suit. You could also assert a BBB
complaint, but this will rarely result in any sort of remedy to you. Unfortunately, you would have to file the suit in Ohio or in the state where the hotel chain is headquartered. The suit would be a small claims
suit, as the recovery of the hotel room fees and any related mental anguish would be likely under $5,000.00. Nevertheless, because the recovery is so small, it may not be worth your time to go to the trouble of filing suit.
In the future, you need to gather evidence of the bed bug infestation. In other words, take pictures or try to actually capture one of the bed bugs. Also, insist on an instant refund so that you can make sure that the fees are removed. Finally, if seeking medical treatment, as the medical provider to write in its report that any bites were the result of bed bugs from sleeping in the hotel's bed. This documentation by a third party will assist in your claim.
Please let me know if you need further information.