Thank you. The e-mail that you described was a promise. His actions afterwards reflect a broken promise.

The e-mail itself is not a contract. It does not meet the legal requirements of offer, consideration, and acceptance. Instead, it's a broken promise. One that she cannot sue over and win.

Hopefully she has some good friend who would be willing to help her out with moving and storage (or, worst case, she can donate the furniture to a charity and take the tax deduction). Salvation Army, etc. brings their own trucks to pick such items up. Something to think about (maybe for some of the items).

I know that this is not what you wanted to hear but you deserve a candid answer. I wish very much that I could offer you an answer that was more favorable to your circumstances, but the law seems to be pretty clear. Had I been able to provide an Answer which might have given you a successful outcome, it would have been my pleasure to do so.

I hope you understand.

It has been my pleasure to assist you today with your information needs. It is my goal that you are satisfied. No expert can promise you an answer that is favorable to your circumstances. But I will do my very best to explain the legal principles that are related to the facts you’ve described so that you can better understand the “why” of things.

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Thanks,
~~ J.B.