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No, we were able to recover funds so we are sure beyond reasonable doubts that it was a case of fraud but we need the customer to provide us with a police report and an indemnity so thte refund can be reinstated which he claimed he cant afford and if he cant provide it there is no way the fund can be refunded.
So we still request the police report and indemnity to refund the money immediately.
Yes i am aware it wont be on letter head, just simply give me a draft of the letter, it will be replied from the bank to the attorney to the client...
here is an example of what i drefted but i need a better letter.
In response to your letter dated xx xx xxxx, your client mr xxx a customer with us at Bank recently encountered a loss in the volume of naira xxx to a wide spreading fraud we were able to recover naira xxx only and the the bank is compelled to issue a reimbursement of the balance to the customer immediately.
Bank policies states that in the event of losses of this nature, a sworn affidavit, police report and indemnity is required.
The proccess of getting refunded has been on the slow side as nothing can be done with the availabilty of the required documents for our perusal, i urge the quick supply of the documents to facilitate the immediate refund other than delay the refund by his reluctancy to provide the necessary documents needed.