I do not know why Google has not responded, but ultimately what they are going to request from you would be orders from the probate court showing you are the executor or administrator of the estate of email account owner and as such you have legal rights to access the account. If they fail to respond to the order to the court showing you are the administrator/executor, then you would need a specific order from the probate court to Google to order them to close down the account. Unfortunately, the CA laws and the laws of other states as well have yet to catch up with the technology regarding internet use and email, so you have to act as executor/administrator of the estate and seek to take action legally to close the accounts down and google does this to protect themselves from legal action regarding improperly closed accounts.
However, the several times I have faxed them information, I generally received a response in less than 7 days (although one time I had to fax them twice).
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