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Bankruptcy causes what is called an "Automatic Stay" on all claims.
This means that the customer who did not receive what they paid for would have to file a "breach of contract" claim with the federal bankruptcy court and would have to establish their claim as valid by proving their case before being able to obtain a recovery.
Nevertheless, it would still go through the bankruptcy proceedings, and this means that even if they establish their claim, they get in line with the other creditors and will be paid according to the bankruptcy court's order.
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