i bought air tickets back in january to take the family on summer vacation to jordan this summeri paid $6.700.00 in total. two weeks after i booked the flight i got very sik & after several trips to the doctor i was diagnsed with lymphoma (cancer) i was shocked & devestated & iwas told that i have to start chemotherapy tereatments right the way.so i imedietly called my travel agent advised her what happend & told her ineed to cancel reservation she told me i can't give you refund then she said send proof from your doctor & i will send it to airfrans asking for refund & will see what happens, i even told her give cridet or the amount fo fuetur use she said i can't i even told hre my sister will take the tickets just swith names she said i can't i told her i am not expecting afull refund take your presentage still said i can't.& every time i call her she keeps telling me well iam still waiting on an answer from airfrans it has been over 3 months now, iam tierd frustrated & don't know what to do ,especialy now iam feeling realy bad with the chemo & treatmens oh i can't even explain. so i appriciate the advise & the help thank you so much.mahmoud shkoukani................riverside ca .
Country relating to Question: United States
State (if USA): California
ihavn't tried any thing yet exept calling her once aweek with no luck.
Airline tariff rules are controlled by federal law. The tariff rules are generally posted on each airline's website, though it's not always easy to locate. My experience is that no airline will refuse a future credit on a canceled flight, especially for medical reasons. However, the airline probably will charge a fee of up to $150 per person, when you reschedule your flight.As for getting your money back in cash, the only way that could happen, unless the airline consents (which it may) would be to sue the airline -- and even then, that would be a difficult case to win. Hopefully, you will be able to use the tickets in the future, or perhaps you can get a airfare voucher from the airline and then sell the voucher on eBay or craigslist.Hope this helps. NOTICE: My goal here is to educate the public about the law. Please help me in this effort by clicking Accept (or, click on one of the happy smiley faces/stars/etc., if applicable) for my Answer to your Question. If you have a subscription account, clicking Accept does not create any additional charge. It merely gets me credit for my Answer. And, if you need to contact me again, please put my user id at the beginning of your question ("To Socrateaser"), and the system will send me an alert. Thanks! Please Click the following link for IMPORTANT LEGAL INFORMATION.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).