You would likely begin the process by contacting the shop to inform them of the problem and to request that they correct the problem. If this addresses your concern, you would be finished.
If this does not work, you might consider a demand letter. Such a letter would "demand" a certain response, here that would likely be the repair of the problem with the car. While you could write the demand letter yourself, you might consider hiring an attorney to write the letter. As you might imagine, the letter would surely be more compelling coming from an attorney as opposed to coming from you directly.
If all else fails, you would then need to make a determination as to whether to file a civil lawsuit. While you might very well prevail, such an action would obviously require more time and effort on your part.
Also, several customers have asked how they may direct a question to me in particular. If you specifically want me to assist you in your legal matter, just put "FOR JOSEPH" in the subject line and I will gladly pick up the question as soon as I am on-line.
You might consider holding off on an attorney just yet. As I suggested above, contact them a couple times on your own to see if they will fix the problem. If they do, then you would have obtained an appropriate remedy without the need to spend any money. If you hire an attorney, it would likely cost at least a couple hundred dollars just for the writing of the letter.
Conversely, if you find yourself actually needing to litigate the matter, you should certainly consider hiring an attorney then.
Yes, contact them again tomorrow and give them an opportunity to fix the problem. Not only might this be a simple way to correct the problem, but it also would help you in court as it shows that you gave the shop every opportunity to handle the matter correctly.
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