Short version: I am an optometrist. Gave pt. exam, gave her prescriptions for glasses and contacts. She ordered contacts online and glasses at another shop. Apparently she had trouble seeing with the Rx given to her and went to another doctor who changed her RX..
The first we heard of this is with two of her threatening phone calls to my manager and two faxes, also threatening in nature...Rx changes and remakes are not uncommon for numerous reasons, let's just say every doctor has a small percentage of them every month.
Standard procedure is to send pt back to examining Dr. to resolve the issue.
Bit long but to give you an idea of my question of blackmail, I am going to re-type pt's first fax to us: Dear Roland
I have enclosed a copy of my prescription per your request that was used to remake my glasses. I have blocked out specific information complying with the HIPPA
laws. I have listed my costs:
initial exam:(me/John) $65.00
Initial purchase of glasses with lenses: $294.95
second eye exam (another dr.) $150.00
second purchase of lenses: $140.00
purchase of contacts with this wrong prescription: $102.97
Total for the entire fiasco= $752.94, not to mention the fact that I have not been able to see out of my glasses and drove 40 miles to see this Dr. (me/John)!
Total that should be reimbursed due to Dr. John mistake-$649.97. I have been assured by 1-800 cl that they will reimburse me the cost of the contacts.
As you can see the prescription that Dr John wrote me is not anywhere near what I needed.
I appreciate all of your help with this matter and am confident that you will rectify this matter without having to go any further with my customer complaint. As I told you over the phone I have notified 1-800 CL and they are awaiting confirmation from me that the matter has been handled to my satisfaction before submitting a company referral complaint against your practice.
(This next part is the disturbing part to me)
If not satisfied I assure you that this matter will be made public record. with today's social media, ti wouldn't take long to get the word out that this practice is questionable. The two different prescriptions are evidence enough that I was not given a proper eye exam. Going into his lack of professionalism is another matter entirely. I think the board may be interested in that, but I trust that we won't get that point.
The second fax the patient stepped it up a few notches and included personal accusations on my professionalism etc...(not true) The ending of the second fax is:
As I said before Roland, (mgr), it's good business to make your customers happy. It's very bad to piss them off. Especially a woman who spent 30 years in Marketing, one that currently works in a state system and knows how it works and has the time to make sure it does! And then of course there is the constant access to social networking that we all have. But more importantly a woman who has no problem making sure that this entire fiasco is made public. I'll make it my mission to educate anyone searching for the services you provide in our area.
Sorry so long....Basically if I/ the store (small shop...3 people run it) doesn't pay this patient over $600...(all but my exam of $65.00 was for services and materials outside this practice), she has threatened to make public etc...(per above)...Believe me this is the short version...She would add to her list untrue examples of my being unprofessional etc...(all easily can be shown to be false)..
I'm not a lawyer obviously, but the above sounds like blackmail???
Never used this service, but anticipate your response. Thanks in advance